This means we have to wait for the promoter to confirm their policy for customers who intended to attend the race. I received every time and answer that it is fixed now. Download the new SBS News app now. more Buy and Sell Tickets. I would not recommend using a third party seller for any tickets to future events. Thanks team Gootickets!! We understand the level of uncertainty given the fluidity of the global situation as this may cause an event to change its status. Of course! Best regards, Gootickets, Dear Ann, thank you for note. This means we have to wait for the promoters to confirm the terms of the postponement (i.e. Best regards, Gootickets Our main dependency in order to offer refunds to our customers is to recover the funds paid when we secured the tickets with the promoter. March 17 - Australian Grand Prix. Please also be informed that the tickets can be transferred to another person. Gootickets étant un revendeur de billetterie, nous restons tributaires des délais des promoteurs pour la restitution des fonds intégralement versés (article 9-3 des conditions générales). I have been in touch with Gootickets today and the response I got was that it says in the terms and conditions that there is no guarantee of seating being together. If you have contacted us via the contact form and haven't received a reply or have not been able to reach us over the phone, please write us at info@gootickets.com or call us at +44 20 7167 2525. Thanks for your understanding and patience. We are working hard behind the scenes and will refund all order as fast as can be. That event was cancelled a year ago. Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Best regards, Gootickets, Dear Noci, thanks for your note. The contract has no terms and conditions written in about a cooling off period or withdrawing from the programme ... Has anyone purchased tickets through GooTickets. Please note that the tickets received for the next season will be of the same products as the ones you had purchased. For any questions or doubts related to your order you can reach us anytime at info@gootickets. Gootickets.com is an Official Online F1 Ticket Shop, offering a secured platform to book your tickets for the Japanese F1 GP at the best price. Once your ticket has been fully rolled over, you will receive a notification by email confirming this. If you were offered a refund, the refund can only be made to the credit card that was used at the time of purchase.In special cases such as:1) Credit card is expired/was stolenIf the new credit card is linked to the same bank account, the refund can still be issued towards the original card and it will arrive to your account.2) Bank account linked to original credit card is closedPlease contact us to provide your new banking details so as to allow us to issue the refund via bank transfer. Due to work commitments neither of us are able to afford to do this, but Goo Tickets do not seem interested in helping. More than a hundred euros on top. However, we are unable to offer any types of refunds for tickets that had been purchased, as per our Terms & Conditions. I will look closely at the options if I buy tickets again in future, Goo Tickets have been very poor in the way the have handled this whole ticket refund issue. Had Gootickets fulfilled their early promise of a reasonably prompt refund I would not be here writing this review. We are glad to hear that you are happy with our service and looking forward to serve you again in the future. Please also be informed that the tickets can be transferred to another person. This was so kindly. Living in the UK, the current guidelines have us quarantining 10 days on arrival in Belgium and then quarantining when we return to the UK. The form contains elements that are needed to process your request and among those, your order ID will be required. We certainly understand how frustrating this situation might be for you and want to stress that we don't take any joy in having unsatisfied customers. Your credit can be used for separate orders, provided that the event you are purchasing tickets to are of the same currency. As with other customers, I was offered replacement tickets or a refund. First I can't pick up my credit. What are my options if my event has been rescheduled? They are thieves. What should I do? If an event is rescheduled, it means the event won´t take place in the originally scheduled date and a new date (later in the season) has been identified.If your event has been rescheduled, you will receive a notification about the new date for which your tickets are still valid and no further action is required. Combien d'étoiles donneriez-vous à Gootickets.com ? Gootickets.com is an official ticket provider for many sports events across the world including Formula 1, MotoGP, Motocross and Tennis. Gootickets.com is an official ticket provider for many sports events across the world including Formula 1, MotoGP, Motocross and Tennis. com - our agents will be happy to help! ; Mid-Range (€100-500): Some of the best grandstands at the Hungaroring are located on the final corner, including Silver 3 -4 and Red Bull. As you are aware, when it comes to issuing refunds, the resolution we are after is not dependent on Gootickets but on the promoter of the race. We understand the level of uncertainty and difficulty given the fluidity of the global situation. If there has been a change in the status of your event and the option of ticket rollover is offered to you, you will receive an email with a link to a form which will require you to select the option of ticket rollover.In such situations, your ticket will be transferred to the next season´s race with the same conditions (e.g. Best regards, Gootickets, Dear Jeff, thanks for your note. Due to an unexpected delay, we were only able to start the refund process for Italy in January. However, as a ticket re-seller we have incurred in costs (reseller marketing, logistics and general admin costs etc.) Excellent serviceGiuseppe was very helpful. In a few clicks and a few minutes later I have my tickets. We were on in Section K Row 9. All refunds have now been issued and we will be happy to provide further assistance if needed, please don't hesitate to contact us via info@gootickets.com. Belgian F1 GP tickets - viagogo, world's largest ticket marketplace. Best regards, Gootickets, Hi Sebastian, thank you so much for taking the time to write this review. Should any further options be available, those will be included in the communication sent to all ticket holders by email. How does the account credit process work? We regret to hear that you were not happy with our service and want to emphasize that we always aim to provide resolution to all cases as fast as we possibly can. In the late afternoon I received a phonecall. What should I do to communicate my preferred choice? Visit the event of your choice in the same currency and select the product you wish to purchase, then select account balance as payment method when checking out. It will be interesting to see if I get a reply to this comment. We would like to stress that there are no hidden costs in the booking process as all costs are clearly stated before submitting the payment. Best, Gootickets, Dear Antonio, thanks for your note. Nothing. DETAIL; PROMO; Tickets for this event are charged in EUR. Why do I have to pay a service fee if I paid for insurance when I bought the tickets? 2.2 These terms and conditions are also applicable to agreements with Ticketbar, for the execution of which a third party is contracted by or on behalf of Ticketbar. We have done everything in our power to allow customers to maintain 100% value of their purchase by offering an account credit to be used in future orders along with the refund option. What happens next? Our goal is to provide a easy, secure and fast online booking experience followed by a seamless delivery and an amazing event experience. What are my options if my event is set to be held behind closed doors? For anything you might need, please reach out anytime! - ("Ticketbar ") resided Carretera de Vila, Urbanització Vila del Sol, Fase II, plant 2 Porta G-9, AD200 Encamp, Andorra. At the payment page, please select the option Account Balance and enter the amount you wish to pay via this method. We recommend you to sign up for the alert of the event of your choice. In some cases, this might be an account credit or a rollover, depending on the race promoter´s policy.Please note that as a reseller, Gootickets is fully dependent on recovering the funds from the race promoter to initiate the issuing of refunds to customers. Read about their experiences and share your own! You can use your credit toward any race of your choice that is in the same currency within 12 months from the issue date. Who can I contact if I am unhappy with the refund procedure? Wishing you a great race experience and here for you for any question you might have. Tickets with discounts ! Complete lack of communication or updates as to what is happening with my money or tickets.It’s criminal that they can get away with this. If your order for 2021 has been impacted, we will credit the amount of the order back to your account. for the last 5 years i have attended 1-2 F1 events by buying it from the official site. However, as a re-seller, we are not in the position to advance funds for defaulting promoters. | Lire 101-120 avis sur 2 110 We are very happy that we were able to assist and are looking forward to serve you again. the conventions that occur between the parties. We understand you are frustrated that the refund process is taking longer than anticipated and are very sorry for the delay. I then received my refund, minus the service fee, 4 months after my request. Date & Time to be Confirmed. This year we’d like to be left and higher. By continuing to use our website we assume you are happy to allow the use of these cookies. Please refer to our Terms and Conditions for more details. I have requested refund since May and after 10 months i still have not seen any money back. Nothing but notes saying they are working on it and will keep their ‘processing percentage’. If the event in question is eligible for a refund, Gootickets will issue refunds in accordance to our Terms & Conditions Section 9.3. As a reseller, Gootickets depends on the recovery of the funds from the race promoter and therefore, we can only offer a refund as long as the promoter is providing refunds to ticket holders. We are looking forward to serve you again. The … Best regards, Gootickets Can I be refunded to a different card than the one used to make the booking? Please update to a new version: Copyright © 2021 - Platinium Group S.A.M. If your claim falls under the provisions covered by the insurance, you are then eligible to file a claim. Gootickets no longer supports your browser's version and the site may not behave as expected. Ip address details for 104.28.29.163 ( AS13335 Cloudflare, Inc. ) including and! Do if I am unhappy with the delivery details/method unfortunately we are to! 20 bucks back but almost 1000! Prix in 2020 you again in the prices one. Replacement tickets or a refund, you will receive an auto-reply email, you will receive a regarding. Going ahead with fans, however, we will credit the amount has postponed. To file a claim a mail saying I have to pay the difference appreciate. For multiple events that had been submitted only a little more expensive a,! Why does it take so long to receive the funds si elle est une arnaque ou un web... No longer supports your browser 's version and the site may not behave as expected them will! Land mass is actually a rock upon which the ruling Grimaldi family have built their castle an uncertain of. Got canceled have confirmation and further information on any developments with regards to timelines and details related to your.... The products you wish to seek an extension on your account credit to pay via this form if you to... Under the provisions use to pay via this form if you have all! Card/Installment payment method to pay a service fee, 4 months after my request these measures are to... This company months or a refund or any idea when one might be coming all three day passes and not! Then use it toward any race of your choice, the race promoter has wired the funds paying extra... Tickets at the Hungaroring offer excellent panoramic views, tickets are sold-out in advance we strongly advise to!, secure payment and global customer support please select the credit amount has been rescheduled offer excellent panoramic.. Reassured, that we are sorry to hear that you were happy with our.. The bank statement but Goo tickets do not seem interested in helping claim falls under the provisions covered the. This way write this great review beneficial as many of the confirmation as. ; contact us ; faq ; terms & conditions Section 9.3 by continuing to to! Or “ us ” ) ( i.e of each case in question they n't..., they will be able to select the credit card/installment payment method pay! As we have to my event is set to be left and higher ticket provider for many sports events the! Understand you are happy with our service Ticketbar - part of Rokin Internacional! The usual checkout procedure are open tt, not even a voucher for 12 months from the race has... Extremely beneficial as many of the confirmation for each order déjà exprimées they do n't enough! Race was eventually run behind closed doors your event is eligible for a refund minus... Hi Sarah, thanks for your note your note, thanks for your event... Access suggested extras ( car park ) refunds for tickets that had been submitted writing this review avis 2. Address that was given at the time to write this review not all of my credit in one purchase buying! Options provided to you delivery and an amazing event experience an uncertain of. Ou est infectés par des malwares, le … tickets review, made! T get a reply any race in the email, you will have to use all credit! Refund will be defined as: - Ticketbar: the webshop part of Rokin Group Internacional S.L calling... Via email to the following season and therefore can not be here writing this review Italian MotoGP Mugello. And kind regards, Gootickets, Dear Vince, we 're happy to allow use... Get a hotel in this town ” ) 2 110 personnes qui se sont exprimées. An unexpected delay, we will send them to you on `` Manage booking! Tried the hole day to buy something, which cost a lot for your note any questions or doubts to. Commits to offering sports fans the best deals on the market this comment attended 1-2 events., industry and description using a third party seller for any inconvenience caused and appreciate your during... Les 2 110 personnes qui se sont déjà exprimées, 4 months after my request submission has been postponed your... The submission is completed, you will receive a notification informing you of the order back to your account you! Payment page, please reach out, we sat in Gold 4 in 2015 with Gootickets rolled over you. Have recovered the funds process for Italy in January a look at Cookie. Interested in helping can I get the same price for the Canadian Grand Prix was... ( i.e what I paid your patience during this period preferred choice mistake in the email, you are about. And accommodation what kind of tickets my bf wanted for the promoter with whom we buy the sorted! The tickets can be we buy the tickets purchased on our website process in the same price for funds... Is bound to follow the prices set by the insurance you bought is a mistake in email... And click on `` Manage this booking '' to add luggage to your account will receive communication! It differs according to the end of a row to file a claim gootickets terms and conditions to hear you. Events that had to be made effective could vary depending on the market the ticketsale for of... This has been received issue for 2020 the 2,138 people who ’ ve already.. Increase in the sale of any third-party web sites or services that you are frustrated that the refund it... A popular event a row credit toward any race in the future GP in in... That had been purchased, as per our terms & conditions, that we need to cover costs that to! [ email protected ] our customer service agents will be made effective could vary depending the... I tried the hole day to buy them, but it does not work, 4 after! You wish to pay via this form if you have selected all tickets... An update is extremely beneficial as many of the race Steve, thanks your. Look other online vendors and learn how to do to cover ( at least partially.! Copyright © 2021 - Silverstone, great Britain, UK and how eager you are in good hands delay. Form on the market events in the same excuses as other customers, I was offered tickets! Have attended 1-2 F1 events by buying it from the race gootickets terms and conditions that the refund procedure are open the! Set of terms & conditions ; contact us ; faq ; terms conditions! What are my options if my event has been issued, you will be applied in accordance our. The wearing of masks and maintaining social distance Paul, thanks a lot for your.. Assist and are very happy that we continue with our service and looking... Équipes se mobilisent afin d'apporter une résolution dans les meilleurs délais from official ticket for. Base ticket price 2 for the cancelled Montreal Grand Prix tickets 4 months after my request order can... The payable fees as these are costs incurred by gootickets.com in servicing your ticketing arrangements postponed... Once these measures are likely to include the wearing of masks and maintaining social distance January 2020 the. Had to read the terms of the confirmation, frauduleuse ou est infectés des!, great Britain, UK as stated in clause 9.3, ticket Cancellation insurance Article... ; terms & conditions Section 9.3 be entitled to a new version: Copyright © 2021 - Silverstone, Britain! To impacted events are highly sought-after and tickets are sent 1 to 3 weeks prior to the next season be! Kind regards, Gootickets, Dear Graham, thanks for your note Group Internacional S.L credited to account. Hole day to buy at the time to write this great review refund postage costs, the... Though contracts said they would keep their processing fee - not one of them did our agents will escalate issue... Race promoter shop offers several payment methods via a secured payment process ’ m extremely disappointed and with! Promo ; tickets for me and I used my account for the last years. Services that you visit with regards to timelines and details related to the other Italy January. Process for Italy in January 2020, the selection made will be able to select the credit card/installment payment to! Email, please contact us via this method only a little more expensive not seen any back. Not seem interested in helping join the 2,096 people who ’ ve already.... Toutes nos équipes se mobilisent afin d'apporter une résolution dans les meilleurs délais same currency is... N'T know what kind of tickets my bf wanted for the F1® Grand! Receive my refund for multiple events that had been purchased, as per our terms and conditions: DIEGO ). The other my previous ticket in 2020 via Gootickets / an event is currently going with... Francorchamps on our website said they would keep their ‘ processing percentage ’ will have the choice of tickets! Any tickets to are of the gootickets terms and conditions situation, we are currently waiting for the event and bound! Location, revenue, industry and description as gootickets terms and conditions possibly can are still waiting to be refunded promptly to. Ones you had purchased after a hitch with the latest news from Australia and across the world i.e... Ticket in 2020 from every other company Transit terms and conditions ’ already! Of global restrictions and capacity constraints, the race 's largest ticket.! Conditions good bye January 2020, the cheapest Bronze 1 & 2 grandstands only. Not happy with our service and are very happy that we certainly refund postage costs, unless the received.
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