Available on Safari, Chrome or Firefox web browsers. Frequently asked questions Help managing your money Stay connected & safe online. You may be able to switch to a cheaper deal by applying for a Mortgage Product Transfer, early repayment charges may apply, visit our switching deals page for more information. There are a few options available which may help, subject to eligibility. And pay by card as it helps to protect your money if there’s a problem. Your personal belongings will be covered whilst you’re working and when you’re commuting to and from work. Maybe there’s something wrong with what you’ve bought or perhaps you’re still being charged for a service you no longer use. Home movers can now get a mortgage with a rate of just 0.98%.. Opens in a new browser tab. In this scenario, while you will need to cough up the early repayment charges upfront, many lenders will fully or partially refund them when you come to buy the new property so long as it's within a three- to six-month grace period. Learn more about calling from the app. Please visit our Money Worries page to find out more ways we may be able to help you. If you are worried about being able to restart your full payments, there are ways we can help. Making a claim for anything else We want to help you if you’ve had a … Opens in a new browser tab. For further help and guidance on support available for car finance, you will need to log in to your online car finance account. Make sure you’ve given us your latest phone numbers. This might be because: Extending your mortgage term can reduce your monthly cost, but remember by repaying your mortgage over a longer period this will increase the amount of interest you pay overall. The fees are supposed to cover the administrative cost of closing a mortgage and are NOT the same as early redemption penalties (the fees lenders charge when a mortgage debt is repaid before the end of the mortgage term). An early repayment charge is a penalty applied if you repay your mortgage (or overpay more than is allowed) during a tie-in period. How do I avoid early repayment charges? You may be coming close to the end of your payment holiday period. The Halifax tracker mortgage follows the bank of England base rate. Money Advice Service – coronavirus information, Gov.uk guidance for those more at risk from coronavirus, Financial Conduct Authority (FCA) – information for consumers dealing with financial difficulties due to coronavirus. If you have not received this or misplaced the letter, you can ask for the number in branch. Visit the Halifax Facebook page. Some customers hit with charges over long period could receive £1,000 See our support page for changes to shopping and banking online to find out more. There are costs which you may have to pay us in the life of your mortgage. To action this we will need to close your account down and all funds in the account will be transferred to an alternative account. If you’re in a position to restart your payments after your break, we strongly recommend you do so to keep the amount of interest you pay as low as possible. Sometimes combining all borrowing into one or extending a product term can reduce how much you pay each month, but could result in you paying more interest overall. They are usually calculated by: We need your correct email address to send you your quotation results. Use our travel disruption tool to see the options available to you before making a claim. Combining borrowing to reduce monthly payments or the amount you pay overall. Consolidating your debt under one loan may help as unlike a store card, credit card or arranged overdraft, a loan gives you a clear date that your borrowing will be paid off by. HSBC’s early-repayment fee if you move away at the end of your third year is 2 per cent of your loan — around £2,800. It could also reduce the amount you pay monthly and the amount of interest paid overall – but it’s important to understand how much interest you are paying in relation to each. As a concession, in each calendar year you can make regular or lump-sum overpayments of up to 10% of the amount owed on each sub-account at 1st January without having to pay an early repayment charge. An early repayment charge can be substantial and often charged as a percentage of the outstanding balance, usually around 3-5 per cent. Find out how much your monthly payments could be. Examples of costs we pay include:- Once your new mortgage has started, you can contact us for a refund of the early repayment charge. Viewing your account balance & making payments. The move follows a briefing note from the Financial Ombudsman Service yesterday about Mr and Mrs Wright, Halifax capped mortgage customers. Call us on 03457 20 30 40 (or +44 113 242 1984 if you’re calling from abroad) to access your accounts using our quick and easy 24/7 automated service and our advisers are available 7am to 11pm if you need to speak to someone. U may also have to pay an overpayment charge if you switch your mortgage lender or switch your mortgage product to another Halifax mortgage product. Please find more information about our Online Banking or help on signing up. Alternatively, call us direct from your Mobile Banking app. Please Enter to access social media links. Halifax helps you understand the fees and charges associated with your mortgage. If you have multiple credit cards, it may help to keep all your credit balances in one place and transfer high interest balances to a card with a lower rate. We have set up a dedicated phone number for customers aged 70 and over. Booking a doctor’s appointment and using the NHS website. If you have multiple borrowing products like store cards, credit cards, personal loans or arranged overdrafts it may help to consolidate them into a single product with a single monthly payment. This is a concession and it may not always be available. However, if you apply for a new mortgage with us soon afterwards you may be able to port your old product rate with you to your new mortgage. You can also make a claim online with our online claims form. If you’re struggling to get a refund from the travel provider, and you paid on a Halifax credit card, we may be able to help. In addition your clients will have to pay any costs we pay to third parties that we may instruct to recover money owed to us or to create or protect our security or in using our legal rights. The ombudsman has said this is generally acceptable as it's returning you to the position you would be in without charges (and is still a win after all). If you want to apply for an overdraft, you can do this online. The Halifax tracker mortgage is a type of variable rate mortgage: their interest rates can go up and down, they usually have no early repayment fees but your Halifax tracker mortgage may have these fees. You think you can afford to pay more and would like to pay off your mortgage sooner, reducing the interest you pay over the life of your mortgage. For more information about making a claim see our help and guidance page. You can also do your everyday banking at your local Post Office. This is typically the length of time you are on an initial deal, eg, fixed for two, three, five years etc. The Halifax Index is used for the valuation: If the total loan (mortgage plus any further advance) exceeds more than 80% (subject to standard lending limits) of the indexed valuation a revaluation is required for the case to proceed. Your current and new mortgage must both be with Halifax, If you are borrowing more you will need a new product for the extra amount, Your Mortgage Offer letter will say if you can do this, If you want to buy a new property and aren’t selling your existing one straight away, you may be able to have two loans with us for a short time, We’ll agree to this if we think you can afford to pay the monthly payments on both loans. If the total amount you overpay during the year exceeds 10%, we'll only charge you an early repayment charge on the proportion you overpay above 10%. Opens in a new browser tab. Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. The good news is that banks, like Halifax, have set aside millions to refund customers for their mis-sold packaged bank accounts. Make sure you’ve given us your latest phone numbers, as if we can’t prove it’s you, your transaction will be declined. For when it comes to Junior Cash ISAs, all money paid into the account belongs to the child and can't be returned, therefore we are not able to allow access to these accounts. If you would like some suggestions on budgeting and planning for the future we have created a helpful page on how to make the most out of your money. You want to reduce your monthly payments by extending your mortgage term. 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